Contact
How do I contact the NCSR?
You can get in touch through our online enquiry form or by phone, fax, and mail.
To manage your participation in the bowel and cervical screening program, use the Participant Portal or visit our participant forms and guides page.
The Contact Centre operates Monday to Friday (excluding national public holidays), between 8am and 6pm in all Australian state and territory time zones.
Online enquiry form
Select from the dropbox below to submit a general enquiry, complaint, feedback, compliment or request for technical help.
Note: Fields marked with an asterisk (*) are mandatory and must be filled out to submit.
PLANNED SERVICE OUTAGE
The NCSR will be offline from 9pm (AEDT) Friday, 22 November, to 6am (AEDT) Saturday, 23 November 2024.
During this time, you won't be able to submit online requests.
We're sorry for the inconvenience and thank you for your understanding.
Phone
1800 627 701
Hours of operation: 8am – 6pm, Monday to Friday (excluding national public holidays), in all Australian state and territory time zones.
As a guide, when you call us we may ask you personal information to help us identify you, for example first name, date of birth and Medicare identification.
Fax
Cervical Screening: 1800 627 702
Bowel Screening: 1800 115 062
Postal
Cervical Screening postal address:
National Cancer Screening Register,
Reply Paid 90964, SUNSHINE VIC 3020
Bowel Screening postal address:
National Cancer Screening Register,
Reply Paid 90965, Sunshine VIC 3020
Please use the online contact us form for general enquiries, requests for documents or information, complaints, feedback or compliments and to request technical help.
For requests to manage your participation in the bowel or cervical screening program, refer to the manage your participation page.
If you would like to contact the National Cervical Screening Program or National Bowel Cancer Screening Program, please visit the Department of Health website.
Accessibility Services
Translating and Interpreting Services
- For people who do not speak English, or for English speakers requiring interpreting
- 13 14 50
TTY (Telephone Typewriters)
- 133 677
Speak and Listen
- 1300 555 727
National Relay Service
If you are d/Deaf, hard of hearing, or have a speech / communication difficulty please contact us by:
- Step 1: Contact us through your preferred NRS call channel detailed on NRS call numbers and links
- Step 2: Provide the NRS with our phone number 1800 627 701
For more information visit: About the National Relay Service