Clinical Information System Registration Guide

Healthcare providers that have integrated their Clinical Information System with the National Cancer Screening Register (NCSR), are able to interact directly with the NCSR from their existing software using the NCSR Hub.

This document will guide you through how to register your organisation to access the NCSR from your Clinical Information System.

A one-time registration process will need to be performed for your organisation, before any users within your organisation can access the NCSR Hub via your Clinical Information System.

For further assistance, you can call the Contact Centre on 1800 627 701. The contact centre operates Monday to Friday, between 8am and 6pm in all Australian state and territory time zones.

The walkthrough video guide and Quick Start Guide provides a condensed version of the content below – please refer to the instructions on this page for further detail before calling the contact centre.

For any support queries, please call 1800 627 701 and speak to a member of our Contact Centre, or you can book in a time to receive a call back.

1. Clinical Information System software requirements
2. Registering your organisation
   • Steps to complete in PRODA before enabling the NCSR integration within your practice management software
3. Linking your organisation in the NCSR Healthcare Provider Portal
   • Log in to the NCSR Healthcare Provider Portal using PRODA
   • Existing Healthcare Provider Portal Users
   • First time users of the Healthcare Provider Portal
4. Enabling the NCSR Hub functionality within your clinical software
5. Frequently asked questions

Before you register your organisation for desktop integration with NCSR, you should check to ensure your software is compatible with NCSR integration. The following vendor software versions are compatible with integration.

It is anticipated other vendors will integrate with the NCSR in future. 

Before any users within your organisation can access the NCSR integration via your Clinical Information System, the responsible officer from your organisation or subsidiary organisation must perform a one-time registration process using Provider Digital Access (PRODA) and the NCSR Healthcare Provider Portal (the Portal).

PRODA is an online authentication system used to securely access certain online services including Health Professional Online Services (HPOS), National Disability Insurance Scheme, and the NCSR Healthcare Provider Portal.

Before enabling the integration, you must complete a one-time registration process in PRODA and link the NCSR as a service in the Healthcare Provider Portal:

Step 1: Requirements to have ready in PRODA

• Your organisation’s Responsible Officer (either the Associate or Authorised Person on the Australian Business Register) has an individual PRODA account.
  Refer: Services Australia website – under PRODA > How to register for an Individual account.
  For assistance, please phone the PRODA Hotline – 1800 700 199

• Have your organisation's Healthcare Provider Identifier–Organisation (HPI-O) number ready. This must be the HPI-O that has been used to register for the organisation's National Authentication Service for Health (NASH) certificate. Most practices already have a HPI-O, however if required further details can be found at:
  Refer: Services Australia website – under PRODA > How to apply for organisations.

• The Responsible Officer (must be an Associate or Authorised Person on the Australian Business Register) has registered their organisation or subsidiary organisation in PRODA using their individual PRODA account.
  Refer: Services Australia website – under PRODA > How to manage your organisation.
  For assistance, please phone the PRODA Hotline – 1800 700 199

For more information, see the following walkthrough video guides:

• Part 1 – Requirements to have ready
• Part 2 – Logging in and adding a new organisation in PRODA

Step 2: Adding the NCSR as a service provider in PRODA

• The Responsible Officer has linked the NCSR as a Service Provider to the organisation or subsidiary organisation within PRODA using their individual PRODA account.
  Refer: Services Australia website – under PRODA > How to manage your organisation.
  For assistance with the above, please phone the PRODA Hotline – 1800 700 199

• If the person registering is a delegate of the Responsible Officer, they must have been delegated the relevant attribute delegation in PRODA. Specifically, the ‘NCSR CIS Terms and Conditions’ attribute must be delegated to the person registering.
  Refer: Services Australia website – under PRODA > Manage delegations. For assistance with the above, please phone the PRODA Hotline – 1800 700 199

For more information, see the following walkthrough video guides:

• Part 3 – Adding the NCSR as a service provider in PRODA
• Part 4 – Managing members and delegations in PRODA

Once each of the above pre-requisites are met, you may proceed to linking your organisation in the NCSR Healthcare Provider Portal.

• Once you have a PRODA account, access the NCSR Healthcare Portal Login page
  
• Enter your PRODA username and password and select Login
• Complete two factor authentication

This section is only relevant if the person performing the registration is an existing Healthcare Provider Portal user.  If you are not an existing Healthcare Provider Portal User, go to First time users of the Healthcare Provider Portal - Selecting your use type. 

Once logged in the Healthcare Provider Portal, select My Profile at the top of the screen.

Select the Manage Practices tab.

Select Add HPI-O.

Select Add HPI-O, then enter your HPI-O number.  This HPI-O number must be the HPI-O that the organisation has used to register for the organisation's National Authentication Service for Health (NASH) certificate.

Select Save and then select Register. 

Note that you may register several HPI-O numbers.  You will be prompted to enter your organisation’s details for each HPI-O entered. Continue to confirm your organisation details.

In order to register your organisation, you will be prompted to select your user type.

Select – I would like to register an HPIO.

Select Continue

Enter your HPI-O details.  This HPI-O number must be the HPI-O that the organisation has used to register for the organisation's National Authentication Service for Health (NASH) certificate.

Select Save and then select Register.

Note that you may register several HPI-O numbers.  You will be prompted to enter your organisation’s details for each HPI-O entered.

The NCSR will obtain your organisation’s ABN and business name from Services Australia, and display this on screen. Confirm these details are correct, or modify and correct the information presented.

If no organisation details are presented, enter your ABN, organisation name and organisation address.

If the error below is displayed, the ABN returned from the HI Service does not align to your PRODA organisation details.  Please amend the details displayed, or if your ABN is incorrect in the HI Service, contact the HI Service to assist with correcting your record.

Refer: Services Australia website – under Healthcare Identifier Service > How to apply for organisations

Complete the form to provide details on yourself as the Responsible Officer, the organisation, a technical contact and alternate contact(s). Select Continue.

The NCSR will then confirm with Services Australia whether your PRODA organisation has the NCSR added as a PRODA Service Provider.  If this check is unsuccessful, the below message will display.

To resolve the above issue, you will need to log in to PRODA and add the NCSR as a Service Provider for your organisation.

Guidance on this process can be found on the Services Australia website – under PRODA > How to manage your organisation.

For assistance with the above, please phone the PRODA Hotline – 1800 700 199.

Read the terms a conditions, and select Accept.

Please refer to your vendor’s support material for guidance on installing the latest software version, and steps to enable the NCSR functionality.  Please refer below: