Manage your participation

You can update your details and manage your participation in the National Bowel Cancer Screening Program and/or the National Cervical Screening Program by using the Participant Portal, submitting a webform or calling us on 1800 627 701.

When you call, we may ask you for personal information to help us identify you, such as your full name, date of birth and Medicare number.

Information and preferences you can update

We obtain your primary address from Medicare. If you wish to change your primary address details as recorded with Medicare, you will need to contact Medicare directly on 132 011 or visit www.servicesaustralia.gov.au.

You can provide an alternative address for correspondence related to the NCSR, which won’t change the address recorded in Medicare.

You can do this using the Participant Portal or by calling us on 1800 627 701.

When you nominate a healthcare provider, the provider you nominate and the healthcare provider who took your screening test will receive relevant correspondence relating to your screening tests.

This helps make sure your nominated healthcare provider is informed about your screening and can make informed decisions about your health.

You can do this using the Participant Portal, submitting a webform, or by calling us on 1800 627 701.

You may wish to have a pseudonym (alternative name) held in the NCSR for bowel and cervical screening letters. This name will appear on correspondence to be addressed to you for each of these programs.

You can nominate a pseudonym by using the Participant Portal, submitting a webform, or by calling us on 1800 627 701.

However, if you wish to change your formal name as recorded with Medicare, you will need to contact Medicare directly on 132 011 or visit www.servicesaustralia.gov.au. This is because we obtain your name information from Medicare.

You may nominate a personal representative to act on your behalf, or you may already be authorised to act on behalf of a participant and wish to interact with us on their behalf.

A personal representative may be a family member, friend, medical practitioner, carer, guardian, or a person acting as power of attorney or under a health directive. Depending on the type of personal representative, the participant may be required to provide supporting documentation showing the appointment.

Once appointed, personal representatives can act on behalf of a participant and access information about the person they represent (including health information), such as calling the Contact Centre, and request correspondence for the participant to be sent to them.

You can do this using the Participant Portal, or by calling us on 1800 627 701.

You can request to change (defer) the date of your next screening, perhaps because of travel or health reasons.

You can also change your preference for participating in the National Bowel Cancer Screening Program and the National Cervical Screening Program for a defined period, update the date or cancel the defer at any time.

For cervical screening, you can recommence screening by booking a test at any time through your healthcare provider.

You can do this using the Participant Portal, submitting a webform, or by calling us on 1800 627 701.

You may choose to cease correspondence indefinitely or for a defined period.

This means we will continue to collect your screening test results and other screening information, but you will not receive any contact or reminders from us.

Your healthcare provider will still be able to access your screening information and will receive follow-up contact if required. 

You can do this using the Participant Portal, submitting a webform, or by calling us on 1800 627 701.

Information about opting out of the NCSR

It's your choice to take part in the National Bowel Cancer Screening Program or the National Cervical Cancer Screening Program. It’s also your choice to have your details recorded in the NCSR. You can opt out of the screening programs at any time.

Opting out of one or both of the screening programs means that we will not contact you and you will not receive any invitations or reminders to screen from the NCSR. 

Once you choose to opt out of one or both of the screening programs, we will not accept or record any of your future screening test results or details of any related tests and diagnoses. We will also not carry out any follow-up activities.

Even if you opt out, you can still have a cervical screening test performed with your healthcare provider or use another non-program bowel screening test kit. 

Any bowel or cervical tests you do outside of the programs will not be recorded in the NCSR.

You can choose to opt back in at any time, but your screening history in the NCSR may be incomplete or incorrect. This is because we will not collect your information for the period you have opted out.

If you are acting on behalf of an individual and wish to opt them out, call the Contact Centre on 1800 627 701.

If you would like to opt yourself out of either the bowel or cervical program, you can do this using the Participant Portal, submitting a webform, or by calling us on 1800 627 701.

If you previously opted out of the NCSR, you can choose to opt back in at any time by using the Participant Portal or completing the withdraw previous request web form.

You can also request your healthcare provider to opt you back in or call the Contact Centre on 1800 627 701.

If you have lost or misplaced your bowel screening home test kit, or if it is damaged or expired, you can request another kit using the Participant Portal, submitting a webform or calling us on 1800 627 701.

You can also request a replacement Participant Details form if required.