Here you will find answers to the frequently asked questions (FAQs) you may have about the Register or your participation. These FAQs will be updated regularly and will cover a range of topics. 

General FAQs about the Register

Why do we need a Register?

The National Register holds nationally consistent health information within a single electronic record for each person, no matter where they are in Australia.

Healthcare providers can access this single patient record to view screening results, which helps them provide patients with timely advice and care.
 
Through the National Register we:

  • invite eligible people to start screening (at 25 for cervical screening and 50 for bowel screening), and send them a reminder when they are due or overdue for screening
  • provide a ‘safety net’ for participants who are at risk and who have not attended further testing by prompting them to have follow-up tests.
  • support healthcare providers and specialists to communicate more effectively with pathology laboratories.

About the National Register

Why has Telstra Health been appointed to manage the Register?

The Australian Government Department of Health appointed Telstra Health to build and operate the National Cancer Screening Register in May 2016, following an open competitive tender process in accordance with Australian Government Procurement Rules.

Who is Telstra Health?

Telstra Health is a standalone business unit of Telstra Corporation. Telstra Health has a strong record of delivering health solutions through the use of transformative technology.

The infrastructure platform that is part of the National Register has been in use over the last 20 years and is proven to be robust, scalable and capable of supporting the collection, storage, analysis and reporting requirements of the National Register.

Who owns the data?

The Australian Department of Health is the data custodian.

As custodian of the information, the Australian Government has control over the information, especially with respect to its use and disclosure.  

Can Telstra Health use the data in the National Register for other reasons?

No. In accordance with the National Cancer Screening Register Act 2016 and other relevant laws, data in the National Register may only be used for the purposes of the National Register.  

Is my information safe on the National Register?

Telstra Health complies with strict security standards. Information is only collected, used and disclosed for the purposes of operating the National Register, and as otherwise authorised by the Australian Government in accordance with the National Cancer Screening Register Act 2016 and other relevant laws. 

The National Register and Telstra Health must comply with all legal and legislative requirements applicable to the processing of and access to Health data. This includes the following Commonwealth Acts:

See also: 

For participants

This section contains FAQs that are relevant to members of the public around the register. 

Using the National Register

Can I access my personal information?

Yes. If you have participated in cervical screening, you can access and manage your contact information and screening status through our contact centre. Call us at 1800 627 701.

Can I change my name?

We obtain your name information from Medicare.

You can call us on 1800 627 701 to change your pseudonym or alternative name.

If you wish to change your formal name as recorded with Medicare, you will need to contact Medicare directly on 132 011 or visit www.humanservices.gov.au.

Can I change my address?

We obtain your primary address from Medicare.

If you wish to change your primary address details as recorded with Medicare, you will need to contact Medicare directly on 132 011 or visit www.humanservices.gov.au.
 
You can call us on 1800 627 701 to provide alternative contact details.

Can I change my date of birth?

We obtain your date of birth details from Medicare.

If you wish to change your date of birth details as recorded with Medicare, you will need to contact Medicare directly on 132 011 or visit www.humanservices.gov.au.

Do I have to pay?

No, there is no fee to access your record.

How do I request to cease correspondence?

Please complete the web form to Request to cease correspondence, or you can call a member of the Contact Centre on 1800 627 701.

How do I defer my next screening date?

Please complete the web form to Defer your next screening date or you can call a member of the Contact Centre on 1800 627 701.

How do I opt out?

Please read important information about opting out of the National Register.

I am going overseas – will you get my screening test results from my overseas provider?

We only collect screening test results that have been performed in Australia. If you have a screening test overseas, the Register will not get your result.

Call 1800 627 701 to update your record with information that you are going overseas.

About the National Cervical Screening Program and National Bowel Cancer Screening Program

Why does the National Register need my Personal Information?

The National Register collects your personal information for the purpose of inviting you to screen through the National Cervical Screening Program and National Bowel Cancer Screening Program and for recording your screening test results. The National Register provides a follow-up service for people who have an adverse screening result and requires your contact information for this purpose.

How do I know when I am due for a screening test?

If you are eligible for screening, the National Register will send you an invitation to start screening, or a reminder of when your next screening is due.

Further information

For further information, call 1800 627 701 to speak to a member of our Contact Centre team.

For healthcare providers

This section contains FAQs that are relevant to healthcare providers around the National Register.

How do I access the National Cancer Screening Register?

You can access participant information relating to bowel and cervical screening by:

You can also refer to our Quick Start Guide for Healthcare Providers.

What is the Healthcare Provider Portal?

The introduction of the National Cancer Screening Register Healthcare Provider Portal provides an alternate channel for interacting with the National Register to help reduce paper, fax and phone calls.

The Portal is designed to give doctors and other healthcare professionals more choices in how they want to interact and submit information to the National Cancer Screening Register and with greater ease.

How do I register access for the Healthcare Provider Portal?

Healthcare providers will be required to authenticate themselves through the creation of a PRODA account or be the delegate of a provider with a PRODA account, to then login to the web-based portal.

Provider Digital Access, commonly known as PRODA, is an online authentication system used to ensure sensitive information held by the National Cancer Screening Register is securely protected.

Non-registered healthcare professionals, without a Medicare Provider number, will need to apply for a PRODA account and then request to be a delegate of a health professional with a Medicare Provider number (likely the head clinician or equivalent).

For more information, visit our Healthcare Provider Register Access page.

How do I register for a PRODA account?

Each provider requires a PRODA account in order verify your identity and subsequently gain access to the Healthcare Provider Portal.

The process will require you to:

  • Create a unique user name and password
  • Create security questions and answers
  • Provide information from identity documents, such as a passport, driver’s license or Medicare card.

Each person must keep their PRODA user name and password secure and confidential.

Find out more about registering with PRODA.

What can I do in the Healthcare Provider Portal?

By registering and logging into the Portal you can:

  • Search for your patient
  • Submit request to registers for your participant in the National Cancer Screening Register, such as opt out, defer and cease correspondence
  • Submit information about your participant to the National Cancer Screening Register, such as Colonoscopy or Colposcopy information
  • Nominate other people to assist your patient, including another doctor or a personal representative

More information on how to register is available in the Healthcare Provider Portal User Guide.

Can I still call the Contact Centre?

Yes, you can continue to call the Contact Centre to communicate with the National Register or manage your patient’s details.

Can I still send in paper forms?

Yes. The Portal provides a digital method to submit clinical information, however you can continue to send paper forms such as colonoscopy forms, adverse events forms and colposcopy forms.

Are smart forms being de-commissioned?

Smart forms will slowly be taken out of circulation. The Healthcare Provider Portal will allow you to submit information and forms directly to the National Register.

Can I still fax my patient’s results? If so, how is this done?

Yes, we support a fax service.

Fax completed forms for abnormal results questionnaire, colposcopy and treatment forms to one of the following numbers:

  • Cervical Screening Fax – 1800 627 702
  • Bowel Screening Fax – 1800 115 062

Please include a separate cover letter with:

  • additional information
  • number of pages faxed (including cover sheet)
  • your practice name
  • your fax number.

You must fax each participant report individually for privacy of personal information.

Further information

For further information, call 1800 627 701 to speak to a member of our Contact Centre team.

For pathologists or medical scientists

This section contains FAQs that are relevant to pathologists or medical scientists around the National Register. 

How do I access the National Cancer Screening Register?

You can access participant information relating to bowel and cervical screening by:

  • registering access to the Healthcare Provider Portal, or
  • calling our Contact Centre on 1800 627 701.

You can also refer to our Quick Start Guide for Healthcare Providers.

How is the Healthcare Provider Portal accessed?

To access the National Register web-based portal, Healthcare providers and pathologists are required to authenticate themselves through the creation of a PRODA account, or be the delegate of a provider with a PRODA account.

Provider Digital Access, commonly known as PRODA, is an online authentication system used to ensure sensitive information held by the National Cancer Screening Register is securely protected.

Non-registered healthcare professionals, without a Medicare Provider number, working in a laboratory (such as a triage scientists etc) will need to apply for a PRODA account and then request to be a delegate of a health professional with a Medicare Provider number (likely the pathologist).

For more information, visit our Healthcare Provider Register Access page.

What services can I access from the National Cancer Screening Register?

You can use the National Register to:

  • request and view screening histories
  • submit HPV molecular, cytology and histology test results
  • enquire about a person’s eligibility or screening status

The Healthcare Provider Portal enables you to complete these actions online. More information on how to register is available in the Healthcare Provider Portal User Guide.

Can I still call the Contact Centre or fax to request or send results?

Yes. If your laboratory does not have access to the Healthcare Provider Portal, you can call or fax the Contact Centre to make a request or send results as follows:

Phone: 1800 627 701 to speak to a member of our contact centre team.

Fax:

  • Cervical Screening Fax – 1800 627 702
  • Bowel Screening Fax – 1800 115 062

Please include a separate cover letter with:

  • additional information
  • number of pages faxed (including cover sheet)
  • your practice name
  • your fax number.

You must fax each participant report individually for privacy of personal information.

What type of secure messaging does the National Cancer Screening Register use?

We use HL7 messaging to provide a fast and efficient service for cervical screening results/history requests and bowel screening results. Read more about HL7 messaging from HL7 Australia. 

Where can I get HPV positivity reports?

You can view charts and tables relating to HPV positivity rates on our website.

Further information

For further information, call 1800 627 701 to speak to a member of our Contact Centre team.